Frequently Asked Questions
🔧 General Questions
How long does a typical project take?
Project timelines vary based on complexity. A simple website typically takes 2-3 weeks, while more complex projects with custom features may take 4-8 weeks. We’ll provide a detailed timeline during our initial consultation.
What is your payment structure?
We typically require a 50% deposit to begin work, with the remaining 50% due upon project completion. For larger projects, we can arrange milestone-based payments. We accept bank transfers, PayPal, and major credit cards.
Do you offer ongoing support?
Yes! We offer various support packages to keep your website running smoothly. Our Business and Enterprise packages include 30 and 90 days of support respectively. We also offer monthly maintenance plans.
Can I see examples of your work?
Absolutely! Contact us and we’ll share our portfolio showcasing projects we’ve completed for clients across various industries. We’re proud of our work and happy to show it.
Do you work with international clients?
Yes, we work with clients worldwide. Our team is fluent in English, Italian, and Albanian, making communication easy regardless of your location. We use video calls, email, and project management tools to stay connected.
🎨 Web Design & Development
Will my website be mobile-friendly?
Absolutely! All our websites are fully responsive and optimized for all devices — desktops, tablets, and smartphones. Mobile optimization is included in every package.
Can I update my website myself?
Yes! We build websites on WordPress, which has an easy-to-use content management system. We provide training so you can update content, images, and blog posts without technical knowledge.
Do you provide hosting?
We don’t provide hosting directly, but we can recommend reliable hosting providers and help you set up your hosting account. We also offer assistance with domain registration.
What if I need changes after the website is live?
We include a set number of revisions in each package. After that, we offer hourly rates for additional changes or monthly maintenance plans for ongoing updates.
🤖 AI & Chatbot Services
How do AI chatbots work?
Our AI chatbots use natural language processing to understand customer questions and provide instant, accurate responses. They can handle FAQs, qualify leads, schedule appointments, and escalate complex issues to human agents.
Can the chatbot speak multiple languages?
Yes! Our chatbots support multiple languages including English, Italian, and Albanian. This is perfect for businesses serving international customers.
How long does it take to set up a chatbot?
Basic chatbot setup takes 1-2 weeks. More complex chatbots with custom integrations may take 3-4 weeks. We’ll train the chatbot on your specific business information.
📈 SEO & Marketing
How long does SEO take to show results?
SEO is a long-term strategy. Typically, you’ll start seeing improvements in 3-6 months. Significant results usually appear within 6-12 months. We provide monthly reports so you can track progress.
Do you guarantee first-page Google rankings?
No ethical SEO agency can guarantee specific rankings. However, we use proven, white-hat SEO techniques that have helped many clients achieve first-page rankings for their target keywords.
What’s included in your SEO services?
Our SEO services include keyword research, on-page optimization, technical SEO, content strategy, link building, and monthly performance reports. We tailor our approach to your specific goals.
💬 Still have questions?
Don’t see your question here? Contact us and we’ll be happy to help!