Customer support
Order status, refunds, troubleshooting, policy questions. Connected to Shopify / Stripe / Zendesk — resolves in chat instead of escalating.
- Ticket auto-resolution
- Refund + return processing
- Smart escalation to human
AI Chatbot & Automation
An employee that never sleeps.
Custom AI assistants on Claude Sonnet 4.6 — trained on your products, docs, tone of voice and policies. Resolves up to 80% of conversations without a human, and hands off cleanly when it can’t.
Beyond “answering FAQs”
What your chatbot actually does.
Real workflows. Real integrations. Real money saved — not a glorified search bar.
Lead qualification
BANT-style qualification through conversation. Only marketing-qualified leads reach your sales inbox — with full transcripts, scoring and CRM sync.
- Custom qualification logic
- HubSpot / Pipedrive sync
- Round-robin assignment
Booking & scheduling
Demo calls, consultations, appointments — booked directly in chat with calendar awareness, reminders and rescheduling. Cal.com / Calendly / native.
- Multi-team availability
- Time-zone aware
- Auto reminders + rescheduling
E-commerce concierge
Personal shopping. “What works for a 5’6” bridesmaid in November in Milan?” The bot answers, links the products, applies the discount, recovers the cart.
- Product recommendations
- Order tracking + status
- Cart recovery campaigns
Internal knowledge bot
Trained on your SOPs, product manuals, HR docs and Notion. Your team finds answers in seconds — instead of pinging 6 colleagues on Slack.
- Notion / Confluence / GDrive
- Role-aware answers
- Slack & Teams integration
Live analytics
See exactly what users are asking, what the bot couldn’t answer, where escalations cluster. Findings feed back into the next training cycle — the bot gets smarter every month.
- Topic clustering
- Resolution rate by intent
- Auto-flag knowledge gaps
How we build it
Custom-trained. Not a generic widget.
Each chatbot is a unique deployment on your data, with your tone — not a wrapper around a chatbot SaaS you’ll outgrow in 6 months.
01
Discovery
We map your top 100 queries, review docs, define what the bot must know — and what it must escalate. 2–3 days.
02
Knowledge base
We embed your KB, FAQs, catalogue and ticket history into a vector store. Versioned, queryable, fast. 3–5 days.
03
Integrations
Stripe, Shopify, Zendesk, Slack, your CRM — whatever the bot needs to actually take action, not just answer. 5–7 days.
04
Train & ship
Internal beta with your team, edge-case rounds, prompt tuning. Then live to your customers. Ongoing optimisation monthly.
Powered by
The most capable models we can run cost-effectively.
We pick the model per task. Sonnet for the heavy lifting, Haiku for cheap intents, embeddings from Voyage. You don’t need to care — you just see the result.
Claude Sonnet 4.6
Claude Haiku 4.5
Voyage embeddings
Pinecone
LangChain
Tool use API
Stripe API
Shopify Admin
Slack / Teams
Twilio
WhatsApp Cloud
Honest answer
Does it make sense for you?
We’ll tell you if it doesn’t. The math is usually obvious within 30 minutes on a call.
It probably won’t pay off if
- You get fewer than 50 support conversations / month
- Your queries are extremely diverse and unpredictable
- Your catalogue / docs change daily without versioning
- Compliance forbids any AI in your customer touchpoint
It’s a slam-dunk if
- You handle 500+ tickets / month with a small team
- 80% of queries fall into 20 repeating categories
- You sell online and want a 24/7 sales assistant
- Your team wastes time digging through internal docs
Real client
SupportHub: 80% auto-resolved, €50K saved.
SaaS company, 8-person support team, drowning in tier-1 tickets. We deployed in 18 days. Six months later:
80%auto-resolved
24/7availability
€50Kannual savings
4.7/5CSAT
Ready to automate your support?
Book a 30-minute call. We’ll look at your actual ticket data and tell you within the call whether a chatbot would pay off — and if it would, how much.