Knowledge Base RAG

Knowledge Base RAG gives your team an AI assistant that answers from your own documents — and cites them — so you get accurate answers grounded in your knowledge, not confident guesses. It uses retrieval-augmented generation (RAG): before answering, it retrieves the relevant passages from your actual content, then Claude composes a reply backed by those sources.

What it does

• Grounds every answer in your documents — policies, handbooks, product docs, SOPs, past tickets — instead of the model’s general training.
• Cites its sources, linking back to the documents it drew from so answers are verifiable.
• Reduces hallucination by retrieving first and answering from what it found; if the knowledge base doesn’t cover it, it says so.
• Connects to where your knowledge lives — Notion, Confluence, Google Drive, SharePoint or a custom store.
• Stays current as your documents change, so answers reflect the latest version.

Use cases

• Internal helpdesk: staff ask “what’s our refund policy?” and get the answer with a link to the source page.
• Onboarding: new hires self-serve from your handbook and process docs instead of interrupting colleagues.
• Support enablement: agents draft accurate replies grounded in your product documentation.
• Sales and operations: quick, cited answers on specs, pricing rules or procedures during a call.

Who it’s for

Small and mid-sized teams sitting on scattered documentation who want fast, trustworthy answers — without exposing internal knowledge to a generic public chatbot.

What’s included

Setup starts from €1,800: we connect your chosen knowledge source, build the retrieval-and-citation assistant on Anthropic’s Claude with senior human oversight, tune it against your real questions, and hand it over ready to use. Ongoing hosting, retrieval and content-refresh then run from €299/mo.

How is this different from just using a chatbot?

A generic chatbot answers from general training and can invent details. This retrieves your documents first and answers only from them, with citations you can check.

What happens if the answer isn’t in our documents?

It tells the user it doesn’t have that information rather than fabricating an answer — the whole point of grounding in your sources.

Is our knowledge base content kept private?

Yes. Your content is used to answer your team’s questions; it is not used to train foundation models.

Want answers your team can actually trust? Get in touch to scope your knowledge base, or see how we pair AI with senior humans on our Claude AI agency page.

Related

Part of our AI capabilities suite. New to AI for business? Read AI chatbots for small business — or pair this with Custom Chatbot Build and Document Intelligence.