Terms and Conditions

Last Updated:

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the alphalevel.net website and services operated by Alpha Level AI Agency (“us”, “we”, or “our”).

Your access to and use of our services is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use our services.

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access our services.

1. Services

1.1 Description of Services

Alpha Level provides digital services including but not limited to:

Web design and development
Copywriting and content creation
AI chatbot development
Search Engine Optimization (SEO)
Branding and identity design
Digital marketing services

1.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of our services.

2. Projects and Contracts

2.1 Project Proposals

All project proposals are valid for 30 days from the date of issue unless otherwise specified. Prices quoted are exclusive of applicable taxes unless otherwise stated.

2.2 Project Acceptance

A project is considered accepted when:

You sign and return our proposal/contract
You pay the required deposit
We confirm the project start date in writing

2.3 Project Timeline

Project timelines are estimates based on the information provided at the start of the project. Delays caused by client feedback, content delivery, or scope changes may extend the timeline.

3. Payments

3.1 Payment Structure

Unless otherwise agreed in writing:

Deposit: 50% of the total project cost is due before work begins
Final Payment: 50% is due upon project completion and before final delivery

3.2 Payment Methods

We accept payment via:

Bank transfer
PayPal
Credit card (Visa, MasterCard, American Express)

3.3 Late Payments

Payments not received within 14 days of the due date may incur a late fee of 5% per month. We reserve the right to suspend work on projects with outstanding payments.

4. Intellectual Property

4.1 Ownership Transfer

Upon full payment, ownership of the final deliverables (website, designs, content) transfers to you. However, we retain the right to:

Use the work in our portfolio
Display the work on our website and marketing materials
Use the work for awards and recognition

4.2 Third-Party Assets

Any third-party assets (stock photos, fonts, plugins) used in your project are subject to their respective licenses. We will inform you of any licensing requirements.

4.3 Pre-Existing Materials

We retain ownership of all pre-existing materials, code libraries, and frameworks used in your project. You receive a license to use these as part of your final deliverables.

5. Client Responsibilities

5.1 Content Provision

You are responsible for providing:

All text content for your website
High-quality images and media
Brand guidelines and assets
Access credentials (hosting, domain, third-party services)

5.2 Feedback and Approvals

You agree to provide timely feedback and approvals at each project stage. Delays in feedback may result in project timeline extensions.

5.3 Accuracy of Information

You warrant that all information provided to us is accurate, complete, and does not infringe on any third-party rights.

6. Revisions and Changes

6.1 Included Revisions

Each package includes a specific number of revision rounds:

Starter: 2 revision rounds
Business: 5 revision rounds
Enterprise: Unlimited revisions

6.2 Scope Changes

Any changes beyond the agreed scope will be quoted separately and may affect the project timeline and cost.

6.3 Change Request Process

All change requests must be submitted in writing. We will assess the impact on timeline and cost and provide a quote for approval.

7. Warranties and Limitations

7.1 Our Warranty

We warrant that our services will be performed in a professional manner consistent with industry standards. We will correct any defects in our work within 30 days of delivery at no additional cost.

7.2 Limitation of Liability

To the maximum extent permitted by law, Alpha Level shall not be liable for:

Any indirect, incidental, special, or consequential damages
Loss of profits, revenue, data, or business opportunities
Damages exceeding the total amount paid for the specific service

7.3 No Guarantee of Results

While we strive for excellence, we cannot guarantee specific results (e.g., search engine rankings, conversion rates, or business outcomes) from our services.

8. Termination

8.1 Termination by Client

You may terminate the project at any time by providing written notice. In such cases:

You will pay for all work completed up to the termination date
The deposit is non-refundable
You will receive all completed work

8.2 Termination by Us

We may terminate the project if:

Payment is not received within 30 days of the due date
You breach these Terms and fail to remedy the breach within 14 days
The project scope becomes unfeasible

9. Confidentiality

We agree to keep all information you provide confidential and will not disclose it to third parties without your consent, except as required by law or as necessary to perform our services.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Italy. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Korce, Albania.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the “Last Updated” date. Your continued use of our services after any changes constitutes acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Alpha Level
Email: info@alphalevel.net
Phone: ++355 069 2088969
Address: Rruga “ Bardhyl Pojani “ Lagjia nr 2 7001 Korce Albania