Emergency Fix

Emergency response for hacked, down or broken WordPress sites — a senior developer on it within two hours (business hours, CET), so a bad morning doesn’t become a lost week.

What you get

• 2-hour response during business hours (CET) — we start diagnosing fast, not after a ticket queue.
• Diagnosis — we find the actual cause: hack, failed update, plugin conflict, server issue or human error.
• The fix — your site restored to working order properly, not with a quick patch that breaks again next week.
• Security hardening sweep — we close the door that let it happen: passwords, file permissions, outdated plugins, known vulnerabilities.
• A written incident report — what went wrong, what we did, and how to stop it recurring.

How it works

1. Tell us what’s happening and grant access (hosting and WordPress admin).
2. We respond within two hours during business hours and begin triage.
3. We stabilise and fix the site, then run the hardening sweep.
4. You receive the incident report and clear next steps.

Who it’s for

Anyone with a live site that’s hacked, showing the white screen of death, throwing errors after an update, or simply down — and who needs it handled now by someone senior, not a forum thread at midnight.

Good to know

Typical engagements start from €299; the final price depends on severity and remediation scope — a defaced homepage is not the same job as a deep malware clean-up. If you’d rather this never happened in the first place, a Maintenance plan adds monitoring, backups and updates so problems are caught early.

FAQ

How fast do you respond?

Within two hours during business hours (CET). Flag it as an emergency when you reach out so we prioritise it ahead of routine work.

What if the damage is worse than €299 of work?

We assess severity up front and confirm the scope before any larger remediation — no surprise invoices once we’re in.

Can you stop it happening again?

The hardening sweep closes the immediate gap; ongoing Maintenance keeps you protected with monitoring, backups and updates.

Do you work on sites you didn’t build?

Yes — most emergencies are on sites we’ve never seen before. We work with whatever stack you have and document what we find so your own developer can pick up from a clean state.

What access do you need?

Hosting or cPanel and WordPress admin as a minimum; for a suspected hack, FTP/SFTP and database access let us clean more thoroughly.