AI Agents (tool use)

AI Agents (tool use) are custom AI agents that don’t just chat — they call your tools and APIs to actually do things: update records, query systems, generate documents, and run multi-step workflows end to end, escalating to a human the moment confidence drops.

What it does

• Built on Anthropic’s Claude with tool use, so the agent reasons through a task and then takes real actions in your systems.
• Calls APIs and integrations — your CRM, database, ticketing, billing, or internal tools — to read and write data, not just describe it.
• Runs multi-step workflows autonomously: gather inputs, decide, act, verify, repeat.
• Knows its limits — escalates to a named human when confidence drops or a decision needs judgement.
• Keeps a full audit trail of every tool call and decision, so you can see exactly what it did and why.

Use cases

• An onboarding agent that creates the customer record, provisions accounts, sends the welcome sequence, and books the kickoff call.
• An operations agent that watches for new orders, checks stock across systems, flags exceptions, and updates the ERP.
• A research agent that queries multiple data sources, compiles a structured brief, and files it in the right place.
• A finance assistant that reconciles entries, drafts the report, and routes anything unusual to a human for review.

Who it’s for

Small and mid-sized businesses with repetitive, multi-system processes that currently need a person clicking between tools — operations, finance, and customer teams ready to automate the doing, not just the talking.

What’s included

This is a bespoke engagement scoped to your workflow. Pricing is quoted per project after a short discovery call (engagements typically start from around €6,000, depending on the number of integrations and the complexity of the actions). You get discovery, agent design, integration with your existing stack, guardrails and escalation rules, the audit trail, and post-launch tuning. Built on Anthropic’s Claude with senior human oversight throughout.

Is it safe to let an agent take real actions?

Yes — with guardrails. We define exactly which actions are allowed, set confidence thresholds for escalation, and log every step. You stay in control of what runs automatically versus what needs sign-off.

Will it work with our existing tools?

If your systems have an API or a usable integration point, the agent can connect. We confirm feasibility during discovery before any build begins.

How is this different from a chatbot?

A chatbot answers questions. A tool-use agent completes tasks — it updates records, triggers workflows, and produces outcomes inside your systems.

Have a process worth automating? Book a discovery call to get a scoped quote, or see our approach on the Claude AI agency page.

Related

Part of our AI capabilities suite. New to AI for business? Read AI chatbots for small business — or pair this with Custom AI Copilot and AI Lead Triage.