Email Triage & Auto-Reply

Email Triage & Auto-Reply is an AI layer that sits on your shared inbox, reads every incoming message, decides what it is and how urgent it is, then drafts (or auto-sends) an accurate reply grounded in your own policies — so your team stops drowning in repetitive email and the backlog clears itself.

What it does

• Connects to your shared inbox (Gmail, Outlook, or a custom mailbox) and reads each inbound email as it arrives.
• Classifies and prioritises every message — sales enquiry, support request, invoice query, spam, or “needs a human” — and tags it accordingly.
• Drafts a first-pass reply matched to your tone of voice and grounded in your real policies, pricing, and FAQs (not generic guesswork).
• Auto-sends the safe, routine replies if you allow it; holds anything sensitive for one-click human approval.
• Routes the rest to the right person or team, so nothing slips through.

Use cases

• A support inbox that answers “where’s my order?” and password-reset emails instantly, escalating only genuine problems.
• A sales inbox that qualifies enquiries, sends the right brochure or booking link, and flags hot leads for a human follow-up.
• An accounts inbox that recognises invoice and payment queries and replies with the correct status and next step.
• A founder’s overflowing inbox triaged into “reply now”, “delegate”, and “FYI” so the day starts with clarity.

Who it’s for

Small and mid-sized businesses whose inbox has become a bottleneck — lean support teams, busy founders, and operations leads who want faster responses without hiring more people or sacrificing accuracy.

What’s included

This is a custom build, not an off-the-shelf bot. Setup starts from €600, with operational cost from around €0.02 per email processed. We map your inbox, train the classifier and reply drafts on your policies and tone, integrate with your mail provider, and tune it after launch. Built on Anthropic’s Claude with senior human oversight — Claude does the reading and drafting at scale, our specialists architect the rules and own the result.

Will it send wrong replies to customers?

No. You choose what it can auto-send versus what it drafts for human approval. Routine, low-risk replies can go out automatically; anything sensitive waits for a one-click sign-off.

How does it know our policies?

We ground it in your actual documents — FAQs, pricing, returns policy, and tone-of-voice guide — so replies reflect how your business really works, not generic boilerplate.

Which inboxes does it support?

Gmail, Outlook, and most custom or IMAP-based mailboxes. We confirm fit during scoping.

Ready to take back control of your inbox? Get in touch to scope your setup, or learn how we work on the Claude AI agency page.

Related

Part of our AI capabilities suite. New to AI for business? Read AI chatbots for small business — or pair this with AI Lead Triage and Custom Chatbot Build.